As always, please be on the lookout for your order.
Tracking information will be provided by email for orders placed through our website.
It is the responsibility of our customers to be aware of the tracking information
and be on the lookout for their order to arrive.
If for any reason you do not receive your order in a timely manner, please let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
We will make every effort to ship orders as soon as they are received. Most orders received before 5pm EST will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or email of the estimated ship date.
We ship orders Monday through Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.
Free Shipping on all orders in the Continental 48 States USA
Free shipping will be sent either UPS, FedEx, or USPS for all orders in the USA at our discretion. Our Free Shipping promotion applies only to the lower 48 United States. For larger orders and special pricing, please email us at email@example.com
When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 4-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we are shipping to. Items being delivered to Alaska, Hawaii, and U.S. Territories may take up to 2 weeks from the ship date to complete delivery.
Some products cannot be shipped to specific states based on the product's registration and restrictions, most notably, New York, Connecticut, and Vermont. If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page. HomeandGardenSupply will strive to adhere to any and all state shipping restrictions.
What if I have other questions about my order?
Please send any order or shipping-related questions to firstname.lastname@example.org
Wrong Addresses and Wrong Address Charges
A fee may apply for an incorrect shipping address.
When a customer enters an incorrect address our shipping carriers will charge us a fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable. This fee will range from $14.00 to $17.00 depending on the carrier.
Incorrect Address that results in the order being lost.
If the package is lost due to the customer using the incorrect address we will not be held responsible. We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will charge you the full order price again if you want the order shipped to the correct address. We will not issue refunds for the address mistakes that are out of our control.
HomeandGardenSupply will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.
Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
Undeliverable or Refused Order Charges
A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.
If we send a package through one of our shipping carriers and they are unable to deliver the package to you after multiple attempts, then we are charged a fee to return the package to us. We will then charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by our carriers.
Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.
Damaged Orders/ Damaged or Missing Merchandise Policy
If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 3 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim.
You will be asked to email us at least 3 images of the damaged item(s) outside of the box you received your order in so that we can determine the actual damage or loss. We will need to receive images of the damaged product within a 3 business day period from the date received. If the time has elapsed, we will not be able to process a refund or a reshipment of your order. If the product has a label, it must be visible in the picture. Please make sure that you are handling the product with gloves if it is a liquid. It is crucial for you to send us this information so that we can assist you further. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package as well.